Welcome to muddy gift shop
These Terms and Conditions govern the use of and the purchase of any goods from it. If you have any problems using the website, please email us on or

Muday Gift Shop would like you to provide the recipient's correct address when making a gift order. You will pick a delivery date and we will deliver your gift on the indicated date where 48 hours delivery time is the minimum time frame. As soon as we deliver your order, we will inform you through the email you provided. The confirmation email usually includes the recipient’s picture while accepting their gift unless the recipient is not willing to have their pictures taken.

We only deliver fresh cakes and flowers on the same day.

We cannot guarantee time of delivery if the recipient's contact information you provided is incorrect or if the recipient changed their address. We will contact you back for an alternative recipient address when this happens while we hold your order in place. Delivery cost may apply when we are required to deliver your order for the second time due to incorrect information provided by you.

Orders received after midnight will be processed as next day orders BUT we shall try our best to deliver on same day.

Due to availability, flower arrangements may vary. However we do our best to give the best arrangement which satisfies your gift need. We reserve the right to change the items or model however always ensuring full or higher value to our customers. If ordered flowers, cake or other gift items are not available, we shall deliver available best quality flowers, cake or other similar gift items of equal value. We always ensure that full or higher value to our customers in all such cases.

We will refund your money if:

You cancel your order within 12hrs

We will NOT make a refund if:

  • The recipient refuses to accept the gift due to personal reasons
  • You changed your mind after 12hours of a gift order
  • The recipient did not like your gift
Returning a gift
We are happy to exchange faulty or defective products that have been sent as a gift.
We are unable to accept returns of perishable goods such as cakes and opened chocolate packs or any other foods delivered as a gift If a refund is required however, please note that refunds can only be given to the original purchaser.

Complaints Procedure

Muday Gift Shop takes its relationships with customers very seriously, and we pay a great deal of effort to ensure that we keep you happy. If you have any concerns or complaints, please do not hesitate to send us your email and we reply within 48 hours of receipt. If you would like immediate response, we encourage you to contact us using our contact number listed on our website. Our customer support team are always glad to help.
All your feedback (good or bad) is appreciated!

The Company's Rights
Muday Gift Shop reserves the right to refuse delivery of any order unconditionally. However, in all such cases we will refund the amount paid by customer in full.

The Company may terminate your access, or suspend your access to all or part of the Web Site, without notice, for any conduct that the Company believes is a violation or breach of these Terms of Use, is in violation of any applicable law or is harmful to the interests of another user, customer, recipient, third-party Provider, service provider or the Company.

We reserve the right to modify the User Agreement without any prior notification to our customers. However, We will inform you about the changes on our website when they take place.

You are not permitted to use the site illegally. Passing on electronic copies of material confined by copyrights without the permission of the owner. Interfering or disrupting networks or web sites connected to the Site. Disobeying any law which is not in favor of the company.

Muddy Gift Shop respects the rights of all copyright holders and it has a policy that terminates the user privileges and membership in appropriate circumstances of users who infringe the rights of copyright holders. We also possess a copyright towards our own graphics, logo and trademarks.